“The sum of all interactions, shaped by an organization’s culture, that influence patient perception across the continuum of care” is what patient experience is according to the Beryl institute. Patient […]

NPS – The secret for a successful CX

WHAT IS NPS NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards a company. NPS provides companies with valuable […]

Why You Need to Invest in Customer Experience in the Current World

Jeff Bezos, CEO of Amazon says, “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful”. Customer Experience drives over two-thirds […]

Customer Experience Survey Best Practices

Tips to create best customer experience survey Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding of any company. The bigger the […]

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