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THE NEED OF PATIENT EXPERIENCE IN 2020

Healthcare organisations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation in technology, digital healthcare, etc. But, all of these had […]

Customer ExperienceAugust 11, 2020August 17, 2020

NPS – The secret for a successful CX

Customer Experience Uncategorized

WHAT IS NPS NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards a company. NPS provides companies with valuable […]

Customer Experience, UncategorizedJuly 16, 2020July 16, 2020

Why You Need to Invest in Customer Experience in the Current World

Customer Experience

Jeff Bezos, CEO of Amazon says, “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful”. Customer Experience drives over two-thirds […]

Customer ExperienceJuly 12, 2020July 16, 2020

Customer Experience Survey Best Practices

Customer Experience

Tips to create best customer experience survey Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding of any company. The bigger the […]

Customer ExperienceMay 28, 2020June 3, 2020

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