THE NEED OF PATIENT EXPERIENCE IN 2020

“The sum of all interactions, shaped by an organization’s culture, that influence patient perception across the continuum of care” is what patient experience is according to the Beryl institute. Patient […]

NPS – The secret for a successful CX

WHAT IS NPS NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards a company. NPS provides companies with valuable […]

Why You Need to Invest in Customer Experience in the Current World

Jeff Bezos, CEO of Amazon says, “If you do build a great experience, customers tell each other about that. Word of mouth is very powerful”. Customer Experience drives over two-thirds […]

Customer Experience Survey Best Practices

Tips to create best customer experience survey Importance of Customer Experience In today’s world, customer experience plays a very important role in the branding of any company. The bigger the […]

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