Sentiment Analysis – understanding your digital audience

Sentiment analysis – otherwise known as opinion mining – is a much discussed about but and often misunderstood term. In essence, it is the process of determining the emotional tone […]

FINANCIAL IMPACT OF EMPLOYEE EXPERIENCE

The term ‘employee experience’ is drawing attention from all around the world. Everyone is driving their focus towards employee experience as it is a key factor affecting customer experience. Employee […]

NPS – The secret for a successful CX

WHAT IS NPS NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards a company. NPS provides companies with valuable […]

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