5 Ways to Invest in Employee Experience to Increase Sales

There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of any venture is to bring in customers and keep them […]

Sentiment Analysis – understanding your digital audience

Sentiment analysis – otherwise known as opinion mining – is a much discussed about but and often misunderstood term. In essence, it is the process of determining the emotional tone […]

FINANCIAL IMPACT OF EMPLOYEE EXPERIENCE

The term ‘employee experience’ is drawing attention from all around the world. Everyone is driving their focus towards employee experience as it is a key factor affecting customer experience. Employee […]

NPS – The secret for a successful CX

WHAT IS NPS NPS or more commonly known as net promoter score is a metric system which measures the loyalty of customers towards a company. NPS provides companies with valuable […]

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