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Sentiment Analysis – understanding your digital audience

Sentiment analysis – otherwise known as opinion mining – is a much discussed about but and often misunderstood term. In essence, it is the process of determining the emotional tone […]

Survey2Connect – An experience management platform

We at FinancesOnline help millions of users compare products, find customer reviews and reports from experts. We have reviewed Survey2Connect which is an experience management platform and let’s see what […]

Key ways to create a customer-centric culture for your business

According to Forrester’s Customer Experience Index 200 (CEI 200), companies with a customer-centric culture have a higher valuation as compared to their competitors. Customer experience and customer centricity are often […]

ROI of Customer Experience Management

Investing in customer experience management is something every organization should do if they want to thrive. They should compete on customer experience. When the customer comes into contact with the […]

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